Case Study: Zayo Group achieves rapid ROI, 11% fuel savings and faster dispatch with Verizon Connect

Quick ROI on field service software for Zayo Group

Zayo Group, which operates over 350 vehicles with mobile workers across the US and Canada, needed a mobile telematics solution to better manage field workers, vehicles and equipment while lowering operating costs and improving driver safety and customer service. Zayo selected Verizon Connect for its modular platform, direct integration with GM’s OnStar hardware, and Coach driver‑safety tools to simplify deployment and scale over time.

Verizon Connect’s OnStar-enabled rollout gave Zayo real-time location and status visibility, smarter dispatching and safety coaching, delivering quick, measurable results: fuel costs dropped 11% in the first month (about $100k–$120k annually), average resolution time fell from five hours to one hour, a stolen vehicle was recovered (saving roughly $12k and paperwork time), and incidents‑per‑mile declined—demonstrating fast ROI from Verizon Connect.

Zayo Group

Doug Kraus

Director of Operations