Case Study: Papalia Plumbing & Heating, Inc. achieves faster response times and technician accountability with Verizon Connect

Papalia Plumbing and Heating Renews Their Contract With Verizon Connect to Continue Exceeding Expectations

Papalia Plumbing & Heating, Inc., a Massachusetts plumbing, heating and home-services company, needed a way to maintain superior customer service while monitoring technicians for honesty, efficiency and faster response times. To meet that challenge they deployed Verizon Connect’s GPS fleet-tracking solution on 13 vehicles to reduce travel between jobs, improve address navigation and capture accurate on‑site time data.

Verizon Connect’s tracking, dispatch integration, geofencing, speed alerts and Detailed Reports let Papalia identify the closest techs for emergency calls, minimize route time, track arrival/departure and payroll-related startup/shutdown times, and zoom in on property locations or supply houses. The system even produced definitive evidence to refute a false hit‑and‑run claim, increased operational transparency, and prompted Papalia to renew its Verizon Connect agreement.

Papalia Plumbing & Heating, Inc.

Vicki Laake

Office Manager