Case Study: One Hour Heating and Air Conditioning achieves three extra jobs per week and better fleet productivity with Verizon Connect

One Hour Heating Uses Gps Fleet Tracking to Serve Ore Customers

One Hour Heating and Air Conditioning, an Augusta HVAC firm built on a punctuality promise, needed accurate fleet tracking to ensure technicians were where they were supposed to be and to protect their “Always On Time Or You Don’t Pay A Dime!” reputation. Their prior GPS solution lacked the reporting and accuracy they required, so owner Tony Duggan switched to Verizon Connect, selecting the Verizon Connect Insight platform after meeting a company representative and finding it easy to implement and afford.

Verizon Connect implemented Insight with real‑time alerts to Duggan’s phone and computer, customizable idling and speeding alerts (Duggan uses a 19‑minute idling threshold), and improved reporting for scheduling and dispatch. The system boosted driver productivity, allowed the company to pick up about three extra jobs per week (roughly $750/week at $250/job), reduced wasted fuel and speeding incidents, and simplified oversight—delivering measurable operational and financial improvements for One Hour Heating and Air Conditioning.

One Hour Heating and Air Conditioning

Tony Duggan

Owner