Case Study: Witmer's Feed & Grain achieves smoother production and higher customer satisfaction with Verizon Connect

How we helped a feed supplier improve productivity

Witmer's Feed & Grain, a regional bulk feed supplier delivering throughout Ohio, Pennsylvania, New York and West Virginia, faced production slowdowns whenever trucks were delayed for loading—full storage bins would ripple into missed schedules and reduced customer satisfaction. To solve this, Witmer's deployed Verizon Connect’s GPS/vehicle tracking solution to give dispatchers real‑time visibility into truck locations and estimated arrival times.

Verizon Connect implemented a single dashboard that let dispatchers pick the closest empty truck, monitor driving conditions and retrace routes, simplifying management of the company’s 11‑vehicle fleet. The result: roughly 1 in 10 production orders are completed more efficiently thanks to real‑time truck data, idling time has dropped significantly, emergency back‑hauls are handled faster, and overall customer satisfaction and hiring quality have improved. Verizon Connect’s system also helps verify incidents and warn drivers about adverse weather, further protecting operations.

Witmer's Feed & Grain

John Kastelic

Vice President/General Manager