Case Study: 1-800-GOT-JUNK achieves faster on-time arrivals and higher revenue with Verizon Connect Reveal

How 1-800-GOT-JUNK Boosted On-time Arrivals and Revenue with Verizon Connect Reveal

1-800-GOT-JUNK?, a Baltimore-based junk removal team with more than 20 employees and 11 vehicles, struggled to meet its strict 2-hour arrival window and manage unpredictable job sizes, vehicle upkeep and driver accountability. To address these time-sensitive operational challenges they turned to Verizon Connect, deploying Verizon Connect Reveal and its GPS fleet-tracking capabilities for real-time visibility.

Verizon Connect implemented GPS tracking, Reveal scheduling/dispatch, preventative maintenance monitoring and Driver ID, allowing dispatchers to send the closest driver, answer customers immediately and squeeze extra jobs into the day. As a result, 1-800-GOT-JUNK? improved on-time arrivals, increased revenue by fitting more jobs per day, extended vehicle uptime through better maintenance and reduced risky driving via greater accountability.

1-800-GOT-JUNK?

Scott Duerbeck

General Manager