Case Study: GRITIT achieves streamlined field operations and real-time proof of service with Verizon Connect

Gritit Streamlines Its Operations in the Field and Provides Additional Value to Its Customers

GRITIT, a leading U.K. gritting services contractor that delivers night‑time winter services and risk management for commercial clients, needed a way to track and verify field work, guarantee service completion, and manage liability across millions of seasonal data points. To replace two disparate systems and harness cloud-based telematics/location intelligence, GRITIT turned to Verizon Connect, deploying Verizon Connect Fleet, Progression, Mobile and Data Exchange to consolidate tracking, job allocation and mobile reporting.

Verizon Connect delivered a single integrated platform—using Fleet for vehicle location and driver behaviour, Progression for real-time job creation/tracking/alerts and Mobile for on-device job reporting—so GRITIT could produce photo-verified proof of attendance, instant alerts, fast job reassignment and custom reports. The solution made implementation smoother, streamlined operations, helped support GRITIT’s 166,000+ service visits with a 99.99% completion rate and 99.2% customer satisfaction, and enabled plans for further integration and customer-facing live tracking via Verizon Connect.

GRITIT

Brendon Petsch

IT Director