Case Study: BCS Fence achieves improved customer service and driver accountability with Verizon Connect GPS fleet tracking

B C S Fence Builds Customer Service Reputation with GPS Fleet Tracking

B C S Fence, a fencing contractor serving southern Arkansas and northern Louisiana for over 40 years, needed better visibility and accountability for its 10-vehicle field workforce to protect customer service and control labor costs. After a referral, they adopted the Verizon Connect GPS fleet tracking solution, using the Verizon Connect mobile app and Garmin Integration to monitor vehicle locations and dispatch crews more effectively.

Using Verizon Connect across its fleet gave B C S Fence real‑time tracking, two‑way messaging in low‑coverage areas, and Route Replay/arrival-time records that resolved customer billing disputes and cut wasted mileage. The system reduced time theft (one employee was fired for goofing off), improved response times and dispatching, and produced actionable reports and geofencing and maintenance tools — outcomes the company credits to Verizon Connect and its responsive support.

B C S Fence

Mike Beebe

President