Case Study: a state emergency agency responds to COVID-19 in three days with Verizon Business One Talk

Verizon One Talk helps state emergency agency respond to the COVID-19 emergency

Verizon Business worked with a leading state emergency agency that needed a reliable way to connect its critical response team of 50 employees after the governor declared a Level 3 state of emergency due to COVID-19. The agency had to answer calls from 6 million residents across 96 counties, coordinate response efforts statewide, and become operational within days.

Using Verizon Business One Talk business phone solutions, the emergency response war room was staffed and running in just three days with 50 One Talk-enabled iPhone devices and 2 auto receptionists. Verizon Business helped the agency answer about 1,170 calls per day over the first three days, direct emergency services to residents in need, and operate 12 hours per day.