Case Study: HappyOrNot boosts customer satisfaction with Verizon Business IoT solutions

How HappyOrNot created an IoT solution using Verizon’s Cat-M1 power-saving mode

HappyOrNot, a Finland-based company, wanted a faster and more reliable way to collect honest customer feedback at the point of service instead of relying on slow, flawed annual surveys. To support its Smiley Terminals and deliver instant, actionable insights to customers, it worked with Verizon Business and used Verizon’s Cat-M1 IoT connectivity.

Verizon Business implemented Cat-M1 connectivity, Verizon ThingSpace APIs, and VPN security to help HappyOrNot automatically activate, manage, and protect its terminals while keeping battery use low and deployment simple. The result was smooth rollout and reliable, scalable connectivity that supports more than 30,000 Smiley Terminals worldwide, serving over 4,000 customers and enabling quick, one-second surveys and timely customer satisfaction data at scale.

HappyOrNot

Ville Levaniemi

Co-Founder