Case Study: HOPE Agency achieves reliable wireless communication with Verizon Business

HOPE Agency turns to Verizon for reliable wireless communication

HOPE Agency, a non-profit human services agency in Iowa, empowers people with special needs to live and work independently. Their challenge was finding a reliable wireless communication partner to support their employees in the field, as their previous provider had significant coverage gaps in the Des Moines area and provided poor customer service, which hampered their ability to serve their clients effectively.

Verizon implemented a solution providing the agency with reliable wireless service and Verizon Jetpacks for secure Wi-Fi access. The results included comprehensive coverage that eliminated dead zones, allowing staff to always stay connected and efficiently document their work. Furthermore, Verizon provided exceptional customer service with a dedicated representative, resolving issues instantly and streamlining account management, which brought new efficiency to the non-profit's operations.

HOPE Agency

Amy Wallman Madden

Co-Founder