Case Study: Global Financial Institution achieves 61% reduction in legal review costs with Veritas Technologies' eDiscovery Platform

Global Financial Institution Reduces Legal Review Costs by 61 Percent using Advanced Audio Search in the Veritas eDiscovery Platform

A global financial institution headquartered in Canada faced an urgent eDiscovery request to review 6,583 audio files—about 216 hours of recordings—for outside counsel, creating a costly, time-consuming review burden and tight turnaround requirements. The organization needed to streamline the process, reduce legal review costs, and minimize human error while meeting deadlines.

Commonwealth Legal (Ricoh Canada) deployed the Veritas eDiscovery Platform powered by Clearwell with Nexidia phonetic audio search to index and cull audio content. By applying targeted search terms and confidence-threshold adjustments, the team reduced files for review by 61% (from 6,583 to 2,562), saved 131 hours of review time, and delivered significant cost control and faster turnaround for the client.