Case Study: Top-20 Insurance Carrier halves claim cycle time and cuts vendor costs 97% with Verisk's XactContents

Theft-loss Team Uses Xactcontents to Cut Its Claim Cycle Time in Half

Top-20 Insurance Carrier needed to speed up theft-loss claims, improve accuracy and customer communication, and cut reliance on costly third-party estimators. To do this it adopted Verisk’s XactContents personal-property estimating solution (with integrations to XactAnalysis and Xactimate) to replace most external estimating services and better support its specialized theft-loss adjusters.

The carrier built an in‑house estimating team using XactContents, trained by the vendor, and eliminated most vendor workflows. Verisk’s solution helped cut claims cycle time in half, reduce outside vendor costs by 97%, boost productivity by 34%, and deliver over 80% of estimates in under a day—generating more than $500,000 in annual net savings (about $50,000 per team member) while reallocating staff without net new hires.