Case Study: State Auto achieves rapid, remote claims resolution with Verisk's ClaimXperience

State Auto’s early adoption of collaboration tech backs their success through every challenge

State Auto (State Automobile Insurance Company) needed to scale claims operations quickly during the COVID-19 pandemic while reducing cycle times and keeping policyholder satisfaction high. To meet those challenges the carrier partnered with Verisk and adopted its ClaimXperience collaboration platform to enable remote scheduling, communication, self-inspection and estimating.

Verisk’s ClaimXperience let State Auto shift many claims to remote handling, cutting the median time from first notice of loss to finished inspection from 4.1 days to under 2.5 hours for self-inspections, settling a storm-related carport collapse within two hours, and earning pilot participants ratings of 9–10 for ease and satisfaction. The solution delivered measurable time, travel and expense savings and helped State Auto maintain high customer service while scaling virtual claims operations.

State Auto

Bri Wilson

State Auto