Case Study: Outsource Services Group achieves tighter cost control and faster claims lifecycles with Verisk (Xactware) solutions

OSG Revolutionises Claims Handling by Pairing Xactware Solutions and Best Practices

Outsource Services Group, a Dublin-based managed service provider handling roughly 35,000 property claims a year, faced the need to standardise claims handling and deliver more granular, transparent reinstatement estimates while improving consistency across its adjusters. To meet these challenges it selected Verisk’s Xactware solutions — principally Xactimate, XactAnalysis and Pricing Data Services — to create a uniform approach to scoping and estimating.

Verisk’s Xactware tools were rolled out across OSG with in‑house training and vendor support, enabling adjusters to produce detailed, consistent estimates faster. The Verisk solution delivered measurable benefits: tighter control over claims costs, a reduction in average claim cost, shorter file and claims lifecycles, and an improved customer experience across OSG’s portfolio.

Outsource Services Group

Danny Donohoe

Group Director