Case Study: O'Donnell Brothers' Professional Furniture Service Inc. achieves 25% reduction in pack-out labor costs with Verisk's ContentsTrack

How O’donnell Brothers Cut Pack-out Labor Costs by 25 Percent

O'Donnell Brothers' Professional Furniture Service Inc., a Mount Clemens, Michigan restoration contractor that handles about 1,000 jobs a year and roughly 2 million items, struggled with manual pack-outs, three-part paper inventories, duplicate data entry, misplaced pages, slow item retrieval and the challenge of consolidating operations across three warehouses. To solve this, the company adopted Verisk’s ContentsTrack (Xactware) mobile and online contents-tracking solution to streamline cataloging and chain-of-custody management.

Verisk’s ContentsTrack introduced barcode tagging, mobile photos and direct integration with estimating systems, cutting report creation from 4–5 hours to under an hour, increasing pack-out throughput (from ~3 boxes/hour to 4–5), and reducing item locate time from around 30+ minutes to roughly 10 minutes. The solution eliminated repetitive data entry, enabled a seamless consolidation of facilities, and delivered an estimated 20–25% reduction in pack-out labor costs (on a labor base of about $2.8M).

O'Donnell Brothers' Professional Furniture Service Inc.

Mike O’Donnell

President