Case Study: Worley Catastrophe Response achieves faster, more efficient catastrophe claims handling with Verisk

Delivering Fast, Effective Claims Service When Homeowners Need It Most

Worley Catastropke Response, a premier independent catastrophe adjusting company based in Hammond, Louisiana, is regularly deployed to assist homeowners after hurricanes, hail, fires, and floods. Faced with the need to quickly assign, adjust, and settle hundreds of adjusters’ work across potentially tens of thousands of claims, Worley Catastropke Response turned to Verisk’s suite of claims-handling solutions—including Xactimate, XactAnalysis, and XactAnalysis Quality Review—to standardize files, speed estimates, and manage large-scale catastrophe operations.

With Verisk’s tools, Worley Catastropke Response accelerated inspections and estimating through Xactimate’s Sketch and estimating capabilities, automated assignment flow and real-time tracking with XactAnalysis, and improved reinspection and QA via XactAnalysis QR. Those capabilities let managers see when adjusters make contact, schedule and complete inspections, and finish final reports, enabling Verisk to help Worley improve claims-handling efficiency, better monitor catastrophe teams, raise quality through targeted training, and deliver faster, more consistent customer service after disasters.

Worley Catastropke Response

Darryn Melerine

Program Manager