Case Study: Georgia Farm Bureau Insurance shortens average claims cycle from 43 to 13 days and achieves 482% ROI with Verisk

Delivering Fast, Effective Claims Service

Georgia Farm Bureau Insurance, the largest domiciled insurer in Georgia serving roughly 300,000 members and handling about 34,000 mostly weather-related property claims annually, faced slow, county-centric manual claim assignments, long cycle times, inconsistent estimating, and poor visibility into claim status and adjuster performance. To address these challenges the carrier engaged Verisk and evaluated its property estimating suite — Xactimate, XactAnalysis, and XactContents — to modernize estimating, assignment and tracking processes.

Verisk’s solutions enabled mobile on-site estimating, electronic claim assignments, and centralized contents pricing, letting adjusters settle about 80% of claims on the initial visit and giving managers real-time visibility to redirect staffing and spot training needs. As a result, Georgia Farm Bureau Insurance cut average cycle times from 43 to 13 days, reduced contents claims operating costs by about 40%, and achieved a 482% return on investment after the pilot.

Georgia Farm Bureau Insurance

Geri Powell

Senior Manager