Case Study: David Morse & Associates achieves faster claims cycle times and doubled assignments with Verisk's XactAnalysis

David Morse & Associates Uses XactAnalysis to Speed Claims Cycle Times

David Morse & Associates, an independent adjusting firm, needed to meet tight service benchmarks after a major client reduced its vendor list and began tracking vendors’ speed to contact insureds, inspect losses, and report results. To gain real‑time visibility and control over its workflow, DMA adopted Verisk’s XactAnalysis claims‑management solution.

By using Verisk’s XactAnalysis as a proactive monitoring tool, DMA exceeded the client’s monthly benchmarks and accelerated cycle times: adjusters are four times faster at contacting insureds, 50% faster at inspections, and twice as fast at reporting. DMA now contacts insureds within eight hours (vs. the industry 1.3 days), returns reports in 5.3 days (vs. 10.5 days), and has doubled the number of assignments from the major client while continuing to receive top ratings.

David Morse & Associates

Henning Heldt

Senior Vice President