Case Study: EmiTel reduces operational costs with Verisae mobile workforce management

Introducing Field Mobility and Reducing Operational Costs

EmiTel, Poland’s leading broadcasting infrastructure operator, needed to replace a manual legacy workforce management process for more than 500 field technicians and 20 dispatchers while meeting strict SLA requirements. Tasks, scheduling, dispatching, and payroll were all handled manually, causing delays and inefficiencies in a highly mobile operation.

Verisae implemented its mobile workforce management solution, helping automate scheduling and dispatching, improve mobile status reporting, optimize travel with vehicle tracking, and integrate data into EmiTel’s ERP for payroll. After rollout, EmiTel cut technical groups from 21 to 13, reduced field technicians by more than 40% and dispatchers by 45%, and lowered operational costs while improving productivity.

EmiTel

Przemyslaw Kurczewski

CEO