Case Study: XO Communications achieves workforce optimization and performance management with Verisae

From Optimization to Performance Management

XO Communications, one of the largest U.S. business communications providers, needed a better way to plan and manage work for its field and central office technicians. Before Verisae, dispatchers relied on emails and manual drag-and-drop scheduling that ignored drive time, job duration, priorities, and SLA requirements, leading to poor accountability and inefficient workloads.

Verisae implemented an optimized workforce management solution with scheduling, mini-optimizations for new orders, appointment booking, performance management, and field mobility. This helped XO Communications organize jobs more logically, improve technician compliance, and expand optimization to central office teams; the company expects productivity to rise by 20–25% and is using the solution to reduce backlog, cut wait times, and improve customer experience.

XO Communications

Steve Pecorella

Executive Director, Operations