Case Study: Consolidated Communications achieves better customer service and field efficiency with Verisae vx Field

Consolidated Communications - Customer Case Study

Consolidated Communications, a broadband and digital services provider, needed to replace an aging dispatch system and improve customer service without sacrificing too much efficiency. The company wanted tighter appointment windows, better work-order visibility, and stronger control over field inventory, and it selected Verisae’s vx Field solution to support those goals.

Verisae implemented vx Field with integrated scheduling, dispatch, route optimization, and inventory tracking. As a result, Consolidated Communications increased appointment bookings from 10% to 65% and reached 95% SLA compliance for both scheduled and unscheduled work orders. The company also improved asset visibility, reduced hidden inventory, reclaimed equipment more effectively, and cut unnecessary capital spending.

Consolidated Communications

Robert Dempsey

Director of OSS