Case Study: Kuwait Finance House boosts customer engagement with VeriPark’s VeriTouch CRM

Kuwait Finance House cuts complaint resolution time from 17 days to 1 day with Veripark

Kuwait Finance House (KFH) sought to deepen customer engagement and place customers at the center of its operations as part of its digital transformation. To support this customer-centric focus, the bank partnered with vendor Veripark to implement its VeriTouch CRM solution, built on Microsoft Dynamics.

Veripark's solution automated manual processes, enabling KFH to drastically reduce complaint resolution time from 17 days to just 1 day. The CRM system also significantly boosted sales, with its sales contribution share growing from 1% to 20%. Furthermore, Veripark's implementation provided a 360-degree customer view that improved retention and cross-selling opportunities.

Kuwait Finance House