Case Study: Enpara achieves a 77% Net Promoter Score with VeriPark's VeriChannel

Enpara achieves a 77% NPS with VeriPark

Enpara.com, a digital-only bank established by QNB Finansbank, faced the challenge of creating a banking service to meet the needs of Turkish millennials, a demographic that prefers digital and mobile experiences over traditional branches. To achieve this, they partnered with vendor VeriPark and utilized its VeriChannel solution to build an omni-channel delivery platform.

VeriPark implemented a fully digital solution that enabled a simple, user-friendly onboarding process and a complete range of online banking services. This digital-only approach resulted in a Net Promoter Score of 77%, significantly higher than the Turkish banking average of 45%, and led to 50% of all new customers coming through referrals. The success helped Enpara.com grow to 1.5 million customers.

Enpara