Case Study: Aksigorta improves complaint resolution and call handling with VeriPark's VeriTouch CRM

Aksigorta improves complaint resolution time by 40% with Veripark

Aksigorta, a major Turkish insurance company, faced the challenge of modernizing its conventional systems to improve customer service and drive digital transformation. To address this, they partnered with vendor VeriPark to implement the VeriTouch CRM solution, a cloud-based platform built on Microsoft Dynamics 365, aiming to centralize customer data and automate processes.

The VeriPark solution provided Aksigorta with a unified, 360-degree customer view and streamlined workflows for its call center. This implementation delivered significant measurable results, including a 35% increase in call handling capacity and a 40% improvement in complaint resolution time, greatly enhancing customer experience and loyalty.

Aksigorta