Case Study: AirPlus International achieves omni-channel customer service and self-service with VeriPark

AirPlus International unifies 700 users and 49,000 companies with Veripark

AirPlus, a leading international business travel management and payment provider, faced pressure from fintech competitors and a need to improve customer experience. Their traditional, product-centric operations with separate systems for different channels resulted in inconsistent customer journeys. To transform into a 'cloud first, digital first' organization, AirPlus partnered with VeriPark to implement an omni-channel delivery solution based on Microsoft Dynamics 365 and Azure.

VeriPark's solution provided a central platform with ready-to-use financial industry processes, eliminating boundaries between assisted and self-service channels. This integration allows one process to be delivered through all channels, significantly improving efficiency and reducing time-to-market for new functionality. The solution, used by up to 700 internal and 300,000 external users, gives agents full customer interaction history and paves the way for AI-driven 'Next Best Action' features, moving AirPlus toward becoming a fully digital solutions provider.

AirPlus International