Case Study: Tenerity reduces fraud and keeps chargebacks below 0.9% with Verifi Order Insight

Tenerity reduces fraud rate by 25% with Verifi

Tenerity, a global intelligence and engagement corporation, faced challenges with increased fraud disputes and first-party misuse as their sales volumes grew. These issues were compounded when issuers mistakenly categorized recurring transaction complaints as fraud, bypassing Tenerity's customer service. To address this, they partnered with Verifi to implement Order Insight with Systematic Dispute Deflection.

Using Verifi's solution, Tenerity was able to prove the legitimacy of transactions by sharing evidence of historical customer relationships, which prevented pre-disputes from being submitted. This allowed them to maintain a chargeback-to-sales ratio below 0.9% and reduce operational costs by deflecting disputes, thereby meeting their goals and retaining revenue.

Tenerity