Case Study: JustAnswer reduces disputes and keeps chargeback-to-sales below 0.9% with Verifi

JustAnswer reduces disputes by 55% with Verifi

JustAnswer, an online marketplace for professional services, faced significant challenges with post-purchase disputes and fraud as its sales volumes grew. These disputes, often erroneously filed as fraud by issuers, were hurting customer retention and risked placing the company into a costly chargeback monitoring program. They partnered with Verifi to address these issues using their Order Insight, Rapid Dispute Resolution (RDR), and Cardholder Dispute Resolution Network (CDRN) services.

By implementing Verifi's solution, JustAnswer was able to intercept disputes and provide refunds instantly, preventing them from becoming formal chargebacks. This process extended their customer service into the post-purchase environment. As a result, Verifi helped JustAnswer achieve a 55% reduction in disputes and consistently maintain a chargeback-to-sales ratio below 0.9%.

JustAnswer