Case Study: FreeCreditScoreNow.com Cuts Chargebacks by 30-39% with Verifi CDRN

FreeCreditScoreNow.com Realized ROI on Their CDRN Investment within One Month of Implementation

FreeCreditScoreNow.com, a merchant membership organization, was struggling with increasing fraud, friendly fraud, and chargebacks common to card-not-present merchants. Before adopting Verifi’s Cardholder Dispute Resolution Network (CDRN), the company relied on an in-house chargeback prevention solution but still faced operational strain, costs, and a lack of internal expertise in dispute management.

Verifi implemented CDRN to provide near real-time dispute notifications, cover both fraud and non-fraud reason codes, and reduce staff time spent handling chargebacks. The results were strong: FreeCreditScoreNow.com lowered chargebacks by 30–39%, saw ROI within 30 days, and rated Verifi’s support and ease of use as far exceeding expectations, with an NPS score of 10 out of 10.