Case Study: Membership Organization Company reduces chargebacks with Verifi CDRN

A Membership Organization Reduced Fraud, Friendly Fraud and Chargebacks by Partnering with Verifi and Implementing CDRN

Membership Organization Company, a membership organization, was dealing with high fraud, friendly fraud, and chargebacks. Before working with Verifi, the company relied on an in-house chargeback management process, which consumed internal resources and increased operational costs.

Verifi implemented its CDRN (Cardholder Dispute Resolution Network) solution to help resolve disputes before they became chargebacks, covering both fraud and non-fraud reason codes. The company saw a 20–29% reduction in chargebacks, realized value within about 30 days, and reported that Verifi’s ease of implementation, customer support, and ease of use exceeded expectations, while also reducing chargeback exposure/risk by 30%.