Case Study: Medium Enterprise Retail Company reduces chargebacks with Verifi CDRN

A Medium Enterprise Retail Merchant Reported They Realized ROI on Their CDRN Investment from Day One

Medium Enterprise Retail Company was using an in-house process to prevent chargebacks, but managing it internally was draining resources. The company turned to Verifi and its Cardholder Dispute Resolution Network (CDRN) to improve chargeback prevention and reduce the operational burden.

Verifi implemented CDRN, which provides near real-time chargeback notifications and covers both fraud and non-fraud reason codes. The retailer reported benefits from day one, including a 30% reduction in chargebacks, exceeding expectations for ease of implementation, ease of use, and customer support, and helping the company stop treating chargebacks as a cost of doing business.