Case Study: Medium Enterprise Media & Entertainment Company lowers chargebacks with Verifi CDRN

A Medium Enterprise Media and Entertainment Merchant Lowered their instances of Fraud, Friendly Fraud and Chargebacks with Verifi’s CDRN

A medium enterprise media & entertainment company was struggling with high fraud, friendly fraud, and chargebacks. Before working with Verifi, the merchant relied on internal resources to manage chargeback prevention, which increased operational costs and reduced profits. The company used Verifi CDRN, Verifi’s Cardholder Dispute Resolution Network, to address these issues.

With Verifi CDRN, the company gained near real-time chargeback notifications, coverage for both fraud and non-fraud reason codes, and an easier, faster dispute response process. Verifi helped the customer cut chargebacks by 30% in the first two weeks, with benefits realized in just two weeks, while also saving internal time and expense and reducing losses from fees and penalties.