Case Study: OSOM achieves fewer customer emails and regulatory compliance with Veriff

Veriff Helps OSOM Cut Customer Emails & Stay Compliant

Osom, a cross-platform asset manager from Polybius, needed to meet strict EU fintech regulations (AMLD5/KYC) and prevent fraud without creating a painful onboarding experience across web and native apps. To handle remote identity verification and fraud prevention at scale, Osom selected Veriff’s identity verification and fraud-prevention services.

Veriff provided a tailored solution including device/network/browser analytics, video-recorded verification, PEP and sanctions checks, and expanded language support, working closely with Osom and regulators to optimize the flow. The partnership kept Osom compliant while reducing support demand—Osom reported 1,500 fewer support tickets within weeks after Cyrillic localizations—and let the team focus on growth while Veriff managed identity and fraud controls.

Osom

Mathieu Hardy

Chief Product Officer