Case Study: PadSplit speeds up customer screening with Veriff

How Veriff’s identity verification solution is elevating customer screening for PadSplit

PadSplit, a US-based co-living platform, was facing significant challenges with its manual, labor-intensive identity verification process. Their previous method, which relied on a team manually checking IDs, was inconsistent, slow—sometimes taking days—and limited in its ability to detect fraud, creating a poor experience for both members and property owners. To support its rapid growth, PadSplit needed a scalable and reliable solution, leading them to partner with identity verification vendor Veriff.

Veriff implemented its AI-powered identity verification platform to automate the process. The solution quickly validates a comprehensive range of US government IDs and compares them to a user's live selfie, drastically increasing speed and accuracy. This allowed PadSplit to free up internal resources, double down on fraud monitoring, and improve customer trust. The verification process was reduced from days to mere seconds, dramatically accelerating the rental process and enhancing the overall user experience.

PadSplit

Cara Walker

Associate General Counsel