Case Study: goUrban achieves seamless real-time driving license verification and reduced support workload with Veriff

goUrban are making their mark on mobility

goUrban, a Vienna-based software company powering car, moped, e‑bike and scooter sharing worldwide, needed fast, reliable driving‑license verification for thousands of geographically diverse users to enable near‑real‑time rentals and combat identity fraud (industry trends include velocity abuse 48% and suspicious behaviour 34%). In 2018 goUrban partnered with Veriff, using Veriff’s verification API, Veriff Station dashboard and Assisted Image Capture to integrate identity checks seamlessly into their sign‑up flow.

Veriff delivered an automated, configurable verification solution—integrated via API, monitored through Veriff Station, supported by legal and UX experts, and enhanced with AIC—that handled thousands of verifications per day, absorbed rapid volume spikes, and reduced goUrban’s support workload for driving‑license checks to little‑to‑no effort. The integration improved conversion rates, provided near real‑time verification for operators, and established Veriff as a key partner in scaling goUrban’s mobility business during COVID‑era shifts.

goUrban