Case Study: Feeld builds trust and reduces fake profiles with Veriff

Feeld boosts verified profiles to 38% with Veriff

Feeld, a dating app for people exploring relationships and identity outside traditional norms, faced significant challenges with identity misrepresentation, including catfishing and romance scams. Their self-funded team needed a scalable solution to verify user identities without compromising user privacy. They partnered with identity verification vendor Veriff to solve this business problem.

Veriff implemented its automated verification solution, providing extensive hands-on support and collaboration to handle Feeld's unique edge cases. The results were highly positive: 38% of profiles were verified within a year, support tickets about fake profiles dropped dramatically, and the internal trust and safety score increased by 25%. The solution from Veriff also automated manual processes, greatly improving operational efficiency for Feeld's customer support team.

Feeld