Case Study: Large Claims Integrity Company creates trust and visibility in hybrid work with Veriato

Large Claims Integrity Company - Customer Case Study

Large Claims Integrity Company, which serves the health insurance industry, faced new workforce visibility challenges as the pandemic shifted many employees to hybrid and remote work. In a highly sensitive environment handling financial, health, and personal information, managers worried that productivity and compliance would drop outside the office. Veriato was brought in to provide clearer insight into employee activity and help leaders reduce blind spots.

Veriato implemented its employee monitoring and user activity visibility solution so the company could track productivity, create fair comparisons across hybrid schedules, and investigate issues when needed. The company also pushed Veriato data into its visualization platform to build reports and cases for executives and managers. As a result, leadership gained enough confidence to keep hybrid work, retain valuable employees, improve hiring competitiveness, and more quickly identify unproductive behavior or other issues.