Case Study: Back-Office Management Company achieves improved employee productivity and scalable operations with Veriato 360

Employee Monitoring Implementation Improves Operations

Back-Office Management Company, a fast-growing customer experience and back-office services firm, struggled to scale its processes as it expanded over the past decade. Seeking better visibility into workforce activity, IT evaluated several solutions and selected Veriato’s employee monitoring product, Veriato 360, to address gaps in productivity reporting, incident response and high-risk insider monitoring.

Veriato implemented Veriato 360 across the company’s core infrastructure and six overseas sites, deploying first to 50 desktops and quickly scaling to 2,700 seats while also installing the software on servers and databases. The solution delivered measurable gains — significant improvements in employee productivity, clearer staffing decisions (e.g., expanding teams when 20 people are at 100% capacity or reallocating/educating underperformers), and proven scalability — prompting the company to recommend Veriato to partners.