Case Study: Clas Ohlson boosts sales and customer experience with Vergic Engage Platform

Clas Ohlson boosts sales and satisfies e-customers with Vergic’s solution

Clas Ohlson, the Swedish retail and e-commerce company, wanted to improve customer service in its web shops and make customer guidance more personal and efficient. To do this, it implemented Vergic’s Engage Platform, including proactive chat functionality, to help its customer service team engage shoppers in real time.

With Vergic’s solution, Clas Ohlson could create immediate contact with potential customers and nurture them more like in-store shoppers. The impact was clear: customers who engaged in chats purchased 100% more often than those who did not, and the company was also recognized for delivering the industry’s best customer experience.

Clas Ohlson

Elvy Axklint

Contact Center manager