Case Study: Video Survey Software Provider saves 2.5 hours/day and gains faster, accurate customer insights with Verbit

Video Survey Software Provider - Customer Case Study

Video Survey Software Provider, whose platform helps brands like Clorox, Shell and Anheuser-Busch run video-based surveys, was struggling with large transcription backlogs, inconsistent QA, and employees spending days transcribing manually. The company needed a reliable, scalable transcription solution; in June they embedded Verbit’s English transcription service as the main source for survey transcripts.

Verbit delivered fast, accurate transcriptions integrated into the platform, supplying full transcripts to every customer for keyword spotting, sentiment analysis and product-adoption insights. The change eliminated backlog and quality issues, cut the team’s manual work by roughly 2.5 hours a day and reduced transcription management from 2–5 hours a week to about 5 minutes, enabling brands to act on customer insights much faster.