Case Study: University of Pittsburgh achieves an accessible, globally engaged virtual commencement with Verbit

University of Pittsburgh - Customer Case Study

The University of Pittsburgh moved its 2020 commencement online due to COVID-19 and faced the challenge of providing reliable live captioning for four unscripted speakers on Zoom when their production partner could not deliver live captions. Pitt partnered with Verbit to provide live captioning, using Verbit’s Zoom integration and real-time CART services to ensure the ceremony was fully accessible to families tuning in worldwide.

Verbit participated in rehearsals, customized terminology, and integrated live captions into the Zoom stream while offering dedicated support, enabling a smooth live experience. The virtual commencement reached viewers in 35 countries, celebrated more than 8,000 graduates, and drove 52,000 video views and nearly 5 million social impressions, sparking additional faculty interest and further adoption across the university — demonstrating Verbit’s clear impact on accessibility and engagement.

University of Pittsburgh

Kate Ledger

Assistant Vice Chancellor for Marketing