Case Study: University of California, Santa Barbara achieves faster, more accurate, lower-cost captioning with Verbit

University of California, Santa Barbara - Customer Case Study

The University of California, Santa Barbara (UCSB), a Public Ivy committed to accessible learning, faced inefficient manual captioning workflows, slow turnaround times, and high costs that threatened ADA compliance and a move toward Universal Design for course content. Seeking faster, more accurate transcription and captioning, UCSB selected Verbit to upgrade its captioning and transcription services.

Verbit implemented a hybrid solution combining automated speech recognition with two levels of human review and seamless Panopto integration, allowing UCSB to manage captioning in a single step. The result: most files returned in less than 24 hours, near-perfect accuracy even on complex or accented audio, streamlined workflow, and reduced operational costs—delivering faster turnaround, greater efficiency, and improved support for student success through Verbit’s platform.

University of California, Santa Barbara

George H. Michaels

Executive Director Instructional Development