Case Study: Udacity achieves faster, more accurate, and cost-effective transcription and captioning with Verbit

Udacity - Customer Case Study

Udacity, an online education provider whose courses are heavily video-based, needed a transcription and captioning partner that could deliver precision, speed, scalability and cost-effectiveness to support student success. After evaluating providers, Udacity selected Verbit to supply transcription and captioning services that would integrate with their technical course content and tight production timelines.

Verbit implemented a hybrid human+AI transcription workflow, ensured a smooth platform transition, and provided fast turnarounds—rarely longer than 24 hours—while maintaining high accuracy even for technical terms and obscure names. The result for Udacity was boosted turnaround, greater accuracy across course domains, and reduced costs thanks to Verbit’s competitive pricing, enabling Udacity to maintain high-quality, accessible learning at scale.

Udacity

Jason O'Mahony

Video Producer