Case Study: National Education Union achieves reliable Zoom captioning and accurate transcripts for 450,000 teachers with Verbit

National Education Union - Customer Case Study

The National Education Union (NEU), which represents 450,000 teachers and staff across the UK, needed to make its Zoom meetings and online learning accessible during the shift to remote and hybrid education. After a failed trial with another transcription provider, the union sought a reliable, fast, and accurate solution for live captioning and transcripts and adopted Verbit’s AI-powered captioning/transcription services alongside British Sign Language support.

Verbit implemented real-time AI captioning and transcription for the NEU’s Zoom sessions (with BSL as needed), providing accurate captions and transcripts for the union’s 450,000 members. The Verbit solution resolved prior reliability and reputational issues, improved engagement in online classes and meetings, and enabled the NEU to meet accessibility expectations for teachers and students.

National Education Union

Mike Joslin

Lead Marketing Officer