Case Study: Brigham Young University–Idaho achieves faster turnaround, higher accuracy, and lower costs with Verbit

Brigham Young University - Customer Case Study

Brigham Young University-Idaho was struggling to meet the needs of deaf and hard-of-hearing students due to limited in-house resources, a growing backlog of inaccessible content, and low efficiency. To address these challenges they partnered with Verbit for transcription and captioning services, leveraging Verbit’s combination of professional human transcribers, automatic speech recognition, and integrations with Kaltura and Canvas.

Verbit’s solution accelerated turnaround (shrinking lead times from weeks or months to one week or less, often under 24 hours), delivered near-100% accuracy, reduced costs, and cleared the backlog in a matter of weeks. By using Verbit’s platform and workflow integrations, BYU-Idaho improved access and academic outcomes for students while gaining faster, more reliable captioning and transcription.

Brigham Young University

Valerie Sturm

Coordinator of Services for the Deaf and Hard of Hearing