Case Study: Bisk achieves faster, more accurate captioning and $100K annual savings with Verbit

Bisk - Customer Case Study

Bisk Education Inc., a provider of online degree and certificate programs that supports universities and must meet ADA accessibility requirements, faced mounting costs and labor from captioning and transcription done in-house. To improve quality, reduce expense, and handle challenges like accents, dialects and specialized course terminology, Bisk partnered with Verbit for transcription and captioning services and related tooling.

Verbit delivered faster turnaround, searchable/editable transcripts, and time‑saving billing tag features that streamlined Bisk’s workflows. The solution handled difficult audio reliably using machine‑learning–driven accuracy, improved reporting, and reduced manual work—saving Bisk roughly $100K USD per year in labor while lowering transcription spend and maintaining quality.

Bisk

Jeff Handy

Product Owner, Media Systems