Case Study: Rio Grande Valley HIE achieves 60,000 fewer duplicates/year and $400K TCO savings with Verato Universal MPI

How RGV HIE deployed a best-of-breed SaaS MPI solution with significant TCO savings

RGV HIE, a nonprofit health information exchange serving 9 counties and 1.6M patients in the Rio Grande Valley, faced some of the toughest patient-matching challenges in the country—over 83% of the population is Hispanic with many similar surnames, seasonal “Winter Texans,” and frequent cross-region care. Needing very high accuracy, rapid deployment, seamless integration into a best-of-breed strategy, and no additional MPI staff, RGV HIE turned to Verato’s cloud-based Verato Universal MPI.

Verato implemented its Referential Matching–based Verato Universal MPI, integrating quickly into RGV HIE’s environment and going live in just 4 months (13 weeks faster than other MPI timelines). The Verato solution delivered measurable impact: $400,000 in total cost-of-ownership savings over four years and prevention of approximately 60,000 duplicate records per year, all without requiring dedicated MPI personnel.

RGV HIE

Genaro Garza

Director of IT