Case Study: Tampa Bay Surgical Group achieves streamlined fax workflows and 99.91% outbound fax success with Veradigm

Streamlining fax workflows with Concord Cloud Fax

Tampa Bay Surgical Group, the largest general surgery practice in the Tampa Bay area with 18 surgeons, 16 offices, 22 hospitals and more than 54,000 patient encounters annually, faced heavy administrative burden from fax-dependent care coordination: overloaded phone lines, manual outbound faxing and time-consuming scanning of inbound faxes into the EHR. To resolve this, they implemented Concord Cloud Fax integrated with Allscripts Professional EHR to replace on-site fax servers, machines and phone lines.

Concord Cloud Fax delivered faxes directly inside the Allscripts EHR, giving all staff access to a centralized input manager, automatic indexing into patient charts, time-stamped records and reduced paper waste. Concord Cloud Fax’s SureConnect technology boosted delivery performance—Tampa Bay completed 94.16% of outbound faxes in a recent month and achieved 99.91% success when numbers were valid—cutting manual steps, lowering failed-fax follow-up and freeing staff to focus more on patient care.

Tampa Bay Surgical Group

Jennifer Wilson

Director of Training and Implementation