Case Study: Medical Center Ophthalmology Associates improves patient check-in and collections with Clearwave from Veradigm

Self-service registration improves patient experience

Medical Center Ophthalmology Associates (MCOA), an ophthalmology practice, sought to reduce patient wait times and improve its financial transaction options to enhance the overall patient experience. To address this challenge, the practice worked with Veradigm, implementing the Clearwave self-service check-in application through the Allscripts Developer Program, which integrated with their existing Allscripts EHR and practice management systems.

The solution from Veradigm streamlined the registration process through self-service kiosks. This resulted in a dramatic reduction of the average patient check-in time from 13-18 minutes down to just 3 minutes. The implementation also had a significant measurable impact, including point-of-care collections averaging $38,000 per month and the reallocation of 60% of front-desk staff to higher-value tasks, thereby improving office efficiency and patient satisfaction.

Medical Center Ophthalmology Associates

Melissa Perkins

Director of Scheduling