Case Study: My Community Health Center improves collections and reduces A/R days with Veradigm Revenue Cycle Management Services

Revenue cycle improvement enables compassionate care mission

My Community Health Center, a non-profit federally qualified health center, faced the challenge of managing a complex revenue cycle while prioritizing its mission to provide compassionate care to a largely uninsured or under-insured patient population. The center sought to improve its financial health and operational efficiency and turned to Veradigm for its Allscripts Revenue Cycle Management Services and analytics tools.

Veradigm provided a comprehensive solution, including customized workflows, dashboards, and the Curve Analytics tool. This partnership streamlined reporting, automated processes, and ensured quick adaptation to changing telehealth reimbursement rules. The results for My Community Health Center were substantial: the gross collection rate improved from 30.6% to 67.2%, accounts receivable days dropped from 71 to 42, and the total accounts receivable balance was reduced from $1.4 million to $600,000, dramatically improving cash flow.

My Community Health Center

Kelly Lorenz

Chief Finance Officer