Case Study: Nicklaus Children’s Health System boosts patient engagement with Veradigm FollowMyHealth

Putting patients at the heart of digital transformation

Nicklaus Children’s Health System, a major pediatric healthcare leader, had focused its health IT investments on clinical systems but identified a gap in patient engagement. Their challenge was to leverage technology to better involve patients and families, eliminate paperwork, and improve appointment attendance. To address this, they turned to vendor Veradigm and implemented its FollowMyHealth patient engagement platform.

Using Veradigm's FollowMyHealth solution, the health system digitized processes like registration and check-in, which were previously paper-based. This transformation, supported by a strong change management strategy, led to significant results: patient engagement soared from 5% to 75%, patient satisfaction with digital communications reached 94%, and the system saved $4-$8 per visit. These improvements also contributed to a substantial financial impact, growing annual profit margins from 2-4% to 10-13%.

Nicklaus Children's Health System

Ed Martinez

Senior Vice President